PragmatiqAI Robert Assistant

Mari ā€“ Email Support Assistant

What This AI Employee Does
Mari automatically reads, categorizes, and responds to incoming support emails. This AI agent analyzes the content of each email, determines its intent, and either generates appropriate responses or routes messages to the right team members for handling.

Business Impact
  • Reduces manual email sorting time by up to 80%.
  • Dramatically improves customer response times from hours to minutes.
  • Automates responses to common questions and requests.
  • Ensures consistent handling of inquiries across your organization.

Implementation Timeline
Deploy within 1-3 weeks depending on customization needs. Our team handles the complete setup while you focus on business results.

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Specialisation: Customer Service

Specialisation: Customer Support

Specialisation: IT Support

How It Works
Supported Integrations
Advanced Capabilities

How It Works

  1. We connect Mari to your email system.
  2. You configure your preferred email categories and response templates.
  3. Mari begins processing emails immediately, routing messages and responding to inquiries.

Mari gives you complete control with an admin dashboard to monitor email handling and refine categorization rules as needed.

Supported Integrations

  • Email Systems (Gmail, Microsoft Outlook, IMAP).
  • Ticketing Systems (Zendesk, Freshdesk, ServiceNow).
  • CRM Platforms (Salesforce, HubSpot, Microsoft Dynamics).
  • Internal Communication Tools (Slack, Microsoft Teams).
  • Multilingual Support (can be trained in any language).
  • Custom Business Systems (via API connections).

Advanced Capabilities

Mari can be extended to automatically resolve customer inquiries by connecting to your business systems, retrieving relevant information, and providing personalized responses without human intervention. Complex inquiries can be intelligently forwarded to the most appropriate team member with context and suggested responses.