PragmatiqAI Robert Assistant

Helena ā€“ Internal Knowledge Assistant

What This AI Employee Does
Helena answers employee questions using your organization's internal documents, policies, and procedures. This AI agent provides instant, accurate responses to queries about HR policies, IT procedures, company guidelines, and other internal knowledge, acting as a virtual help desk for your team.

Business Impact
  • Reduces HR and IT support tickets by up to 50%.
  • Accelerates employee onboarding by providing immediate answers.
  • Ensures consistent information delivery across the organization.
  • Frees specialists from repetitive questions, allowing focus on complex tasks.

Implementation Timeline
Deploy within 2-6 weeks depending on the complexity and readiness of internal documents. Our team handles the complete setup while you focus on business results.

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Specialisation: IT Support

Specialisation: HR

Specialisation: Legal

How It Works
Supported Integrations
Advanced Capabilities

How It Works

  1. We deploy Helena as a chat interface on your internal platforms.
  2. You provide access to your internal documents and knowledge repositories.
  3. Helena begins answering employee questions immediately, learning from each interaction.

Helena gives you complete control with an admin dashboard to monitor questions and refine responses.

Supported Integrations

  • Document Repositories (SharePoint, Google Drive, Notion).
  • Internal Communication Platforms (Slack, Microsoft Teams).
  • HR Systems (Workday, BambooHR).
  • IT Service Management Tools (ServiceNow, Jira).
  • Learning Management Systems.
  • Custom Internal Databases (via API connections).

Advanced Capabilities

Helena can be deployed either as a cloud-based solution or as a fully self-hosted implementation, giving you maximum control over sensitive internal information. The self-hosted option ensures your company data never leaves your secure environment.